The right of citizens to an electronic government for basic services
11/8/2018 12:00 am
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Therefore, governments are under pressure from citizens and their community institutions to take swift action on the provision of basic services to citizens, or to improve their quality, through issuing laws, regulations, instructions or orders, to initiate such services and to emphasize their importance to citizens, The public service to form follow-up committees to diagnose problems and challenges, and push towards the development of solutions and treatments, and may be the process of modifying the institution's service or accountability and accountability of some of its employees, with the aim of reforming administrative devices, and complex systems and routines that limit - - of the citizen to obtain service simple and easy way.
There is no doubt that some public service legislation and some follow-up committees to improve the public service may come to fruition from time to time. Citizens may feel in a period of time that the pressure they have exerted against their government, or that the government's actions to improve public service in some basic service institutions has improved About what quality service and have achieved some satisfaction
However, the experience of reforming service institutions in many of these countries - including Iraq - has not been encouraging, but has been a step forward and returns ten, although Iraqi governments have initiated and amended a package of public service legislation, allocated huge sums of money, The administrative follow-up committees and the financial control committees, and the delay of many public service institutions in providing services to the general citizens to a marked decline in the satisfaction of people from these institutions, and therefore, taking to the streets in demonstrations and sit-ins in front of the state service buildings in Baghdad and the provinces.
In fact, it is not necessarily the failure of government institutions to provide an acceptable and satisfactory service to their citizens due to their laws, regulations and instructions, and not necessarily that the failure is due to the existence of a routine administration that does not move and does not necessarily lead to the existence of complex procedures, corrupt employees, That the failure is due to follow-up committees and mechanisms of work and methods of diagnosis of problems and treatments, perhaps all or some reasons are those that stand without providing good service to citizens.
In any case, however, in a country whose institutions are complex, complex, overlapping and overburdened, the delay or delay of public service, particularly basic services such as electricity, water, transport, transport, unemployment, health and education, agriculture, industry and trade ... etc., Decisions or simplification of procedures or accountability of officials who are deficient, these mechanisms are not valid for each institution, and are not sufficient for each institution, which is completely incomplete from the essence of the problem and its spirit.
It is clear that many laws do not work, and that many decisions are not implemented, and financial allocations are not spent in place, and that corrupt officials, both at the level of political or administrative are still adapting to climate change and pressure, and exercise their activities as if nothing Yep. For example, the head of the follow-up committee of a director of a service institution charged with securing external university education (did not you simplify the procedures for providing services to students according to the government reform program)? "Yes, we have extended the procedures for a while while the committee is following up with us, and when the work of the committee is over, we have returned to our previous procedures, because simplification was not practical for
Yes, our service institutions do not fit in the presence of a good official on top of them; although they are necessary, service institutions are not suitable for streamlining their procedures; however they are important, and service institutions are not suitable for accountability and accountability of their employees; While human development is a prelude to improving service; service institutions are not suitable for the formation of follow-up and monitoring committees, although they are needed.
These procedures are temporary and temporary procedures that are not conducive to permanent and substantial administrative changes that enhance service delivery, improve quality, and achieve citizen satisfaction. The procedures are still, direct employees are, and citizens are still meeting face to face with staff. Facilitates corruption ... and so
In fact, the solution is that there should be specific government services for each government institution, that the requirements to be provided by the citizen are strictly limited, that the wages and fees to be paid by the citizen are specific and clear and can not be increased, Service personnel have the necessary knowledge and skills, and the duration of service delivery is not extendable under any circumstances, and officials can always diagnose and instruct the repair. This is not an easy solution, but certainly not impossible. It does not take much time to organize time, it does not need more money with legalization, and it does not require bringing in foreign expertise with local expertise that can be developed. We just need to know the administration's solution, and a strict administrative decision that turns the organization's performance from an institution that focuses on mechanisms, procedures and traditional staff into an institution based on mechanisms, procedures and staff
The management of some public service institutions has recently realized the importance of e-governance and e-government, in terms of dealing with the employees of the organization itself, or at the level of dealing between employees and citizens, and then decided to provide services to citizens through some aspects of e-government.
Therefore, the management of these institutions no longer cares much to follow up the performance of their employees; because the process of performance evaluation gets directly according to specific electronic mechanisms, and no longer interested in the presence of employees or not; because the attendance and departure devices are the cost of such things, The e-government created a direct relationship between the entire institution and the citizen, and no longer controls the fate of the service provided by the institution to the citizen gives it to whomever he wishes And prevents them Who he wants. Which means reducing the effort and time and money on the auditors and the same entities and work on the flow and harmony of the administrative decision of the officials.
In order to apply e-government and e-government in public service institutions, there are a number of requirements in the following areas:
1. In the political sphere: The orientation towards e-government requires a strong commitment from the political leadership, Private and civil society, to ensure that each side plays its part in the hoped for change.
2. In the area of legislation and regulations: Legislation and regulations are necessary to ensure the exchange of information within the government, between the government and both citizens and the business sector. Legislation is also necessary to provide economic conditions that allow for a wide spread of technology, services and electronic equipment.
3. In the institutional sphere: e-government requires changes in the methods of work of institutions, so it is necessary to manage change in an orderly manner.
4. In the field of human resources and education: The launch, implementation and follow-up of e-government requires knowledge of government staff with a range of skills and knowledge, and be subject to positive guidance in this area, to avoid the reluctance to change.
5. In the financial field: The launch of an e-government initiative requires relatively large funding. Therefore, ensuring the continuity of progress in the e-government initiative requires careful and innovative planning of the various sources of funding that can support the initiative at its various stages.
6. In the area of communication: The eGovernment initiative must be understood and agreed among different stakeholders to ensure that its results will be positively reflected on all. Therefore, communication with different stakeholders is the main guarantee for the success of the
change process . * Adam Center for the Defense of Rights and Freedoms[/rtl]
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