Integrity reveals poor mobile service quality and high balance deduction index
The [You must be registered and logged in to see this link.] Protection Department of the [You must be registered and logged in to see this link.] Commission disclosed details of its report on the services provided by mobile phone companies, calling for speeding up the legislations that regulate the work of the Ministry of Communications and Media and Communications Authority, while revealing the poor quality of the mobile service and the high deduction of credit balance.
The Department, in a report, referred to the visits of its team to the Ministry of Communications, the Communications and Media Commission, the Securities Market and the General Tax Authority, to review the obstacles of work and to develop the necessary proposals to develop their performance and enable them to provide the best services to citizens, pointing to the need to legislate laws to resolve conflicts and problems. He spoke between the Ministry of Communications and the Communications and Media Authority, and set up a coordinating body to regulate the actions and policies taken until the legislation of the relevant laws ».
The report, sent to the General Secretariat of the Council of Ministers, the House of Representatives, the Supreme Judiciary, and the Minister of Communications, suggested that the Media and Communications Commission establish a single window consisting of (Media and Communications Authority, Border Ports, the General Company for Taxes and Customs, in addition to the National Intelligence and Security Services and the Iraqi Exhibitions Company). Telecommunications devices for the purpose of issuing security and administrative approvals as soon as possible.
The report recommended to address the Supreme Judicial Council to determine the competent authority to resolve the disputes between the CMC and mobile operators operating in [You must be registered and logged in to see this link.] (Asiacell, Zain, Cork) and the extent of its mandatory decisions before the implementation directorates, as well as the preparation of an annual schedule showing the extent of commitment Mobile phone companies implement the terms of the license agreement and the actions taken against them.
The report identified weak mobile service quality, high deduction index, weak internet and customer service, activation of the service and signal provided by the telephone companies, as well as the increase in the marketing capacity of the Internet by the General Telecommunications Company.
He continued: The license agreement for mobile phone companies provided for deducting (1.5%) of the total revenues of companies; for the purpose of financing the universal service program is deducted after two years of signing the license contract; for the purpose of using them to improve service in remote areas, and companies paid the percentage The deducted amounts are placed in the accounts of mobile phone companies, enabling them to dispose and withdraw them at any time.This amount has not been deducted for the benefit of the CMC.
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