[size=30]Where are we from the total quality management? .. Dr. Faisal Mahjoub
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Zahban Faisal Mahjoub wrote:
Where are we from total quality management?
Successful production and service institutions and companies adopt the applications of concepts related to the management of quality systems to strive to achieve continuous improvement in the level of their general performance towards the optimal path towards reaching the goals for which they were found, and this includes other operating institutions related to the life of societies such as educational, military and security
In this field, approved international standards have been established for the purposes of evaluating the performance of the various institutions to determine the extent to which the product of all types conforms to the standard conditions and specifications, and to indicate the degree of deviation or departure in the work of these institutions. By soliciting the customer’s opinions regarding the quality of the goods or services, and according to the results of this assessment and the indications of deviation from the approved quality standards, the higher managements in the concerned institutions set specific and effective plans and programs to develop their work. This may extend to the partial or comprehensive modification of the policies followed by them.
Due to the importance of this basic aspect, institutions of all types of sectors have begun to develop special sections for it under the title of quality control, whose mission is to monitor quality in all stages of production processes while harnessing the arms of its sensors to ensure that the product, which conforms to the approved standard specifications, reaches the final consumer, in addition to that and for the purpose of strengthening the competitive position it seeks Many different institutions seek to obtain international certificates from their awarding bodies, which are specialized international companies whose mission is to check the conditions for granting these certificates after they have checked the availability of their conditions by conducting field visits to the work sites of the institution requesting the certificate, and in order to enhance customer confidence in the products these institutions seek to obtain The quality mark from neutral and officially recognized parties, to be printed on a label placed on its final product.
On the other hand, in many countries, and with the aim of ensuring effective protection for consumers, specialized governmental agencies have been established to monitor conformity with the approved specifications of products and educate citizens regarding the quality of goods. Not to acquire it in case it violates the quality conditions in order to preserve its safety, as it bore the title (Consumer Protection Associations), whose presence had a clear influence in motivating institutions to develop their products.
The procedures related to quality control are not limited to locally produced goods and services, but rather extend to those imported from them. This calls for the building of impartial professional capacities entrusted with comprehensive audits to confirm their validity and conformity with the approved specifications before allowing them to enter the country and display them in the local markets to be accessible to citizens. Here, it must be noted the interest of successive Iraqi governments, since the beginning of the sixties of the last century, in establishing special systems to monitor the quality of various products, as the establishment of the Standards and Metrology Authority and the issuance of Law No. With No. 92 of 1973 AD on industrial control, and what followed that was the issuance of the Central Agency for Standardization and Quality Control Law No. 54 of 1979 AD, confirming this series of concerns.
What Iraq is currently suffering from the loss of control over the quality of goods and services produced locally or imported from them is one of the most prominent existing challenges, and the concerned authorities must put in place strict measures to prevent harmful products manufactured abroad from reaching citizens as a result of weak border control, as for the level of production Despite the presence of more than 50,000 factories that were suspended after the year of occupation in 2003 AD for various reasons, the necessity still exists to develop regulations and regulations for Iraqi specifications. .
Preventing the import of spoiled goods or those afflicted with manufacturing defects is one of the first tasks entrusted to the national staff working in the government apparatus. : Iraq imports about 1,200 megawatts (average) of the electrical energy manufactured in Iran through transmission lines operating at a voltage of 132 kilovolts to feed some areas near the eastern borders of the country, as this happened after the electrical supply was separated from the operating national system…. Residents of these areas who consume Iranian electricity often complain of a decrease in the voltage level than the approved value, as well as instability in the flow of electric current reaching them, which affects the work and safety of used home appliances.
What I mentioned above is a clear example on the ground of the deviations occurring and indicative in the specifications and quality of services provided to the citizen, which calls for a package of measures in order to control their quality, while continuing work in the activity of careful monitoring to prevent deviation from standard specifications and to limit the waste that occurs in national wealth as a result of deliberate complacency. Or indifference to the necessities of applying the quality control systems in force in the countries of the civilized world, which are governed by independent and impartial national authorities.
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