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Assurances on the development work of the citizens' complaints departments in government circles
8/8/2016 0:00
[rtl] Baghdad Shaima Rashid
took many government departments, need to seriously sections citizen complaints where, why can play role in resolving many of the outstanding issues, which is for the citizens, with renewed government institutions, asserting the importance of the transition to «electronic citizen 's system of government».
citizen complaints department at the Ministry of Higher Education, is one of the distinct sections, which played a prominent role in facilitating transactions and complaints and requests of citizens in the universities and departments concerned them.
Director of the Minister of Education Office, Saad Al Sabt Attrani, stressed theimportance of such a departments in all ministries in order to mitigate citizen on the one hand, and the employee on the other.
he Attrani «morning»: the Department of citizen complaints in the Ministry of Education of the important and dynamic partitions, particular attention was drawn to this section by theMinister, and provide what he needs additional staff and some devices that need it and other possibilities, pointing to obtain the approval of the minister unloading a special employee affairs of citizens in all the variety of the ministry 's squad.
He said the Director of the Minister of Education Office, said there are complaints are dealt with , in particular , especially those related to the attacks or the other, as presented to the minister after be integrated information to then be investigated, while not neglecting some of the complaints which the legal conditions are not available.
Furthermore, the director of citizen complaints department at the ministry, Ali Abdul Rasul , a Muslim, said the section on receipt of complaints and inquiries and requests for staff through the site belonging to the Government of Electronic as well as hot lines, noting that most public universities operate according to this system, while not possible until now Ahlia University link to it.
he said Muslim «morning»: there are five, and 31 of the Government of the citizen public university and there are still innovative universities in the process of training to beentered into the system, and that the National Education did not enter into the day within the system and the system with them remained on paper due to lack of cadres of them affiliated to the ministry, noting that the introduction of civil universities in the system greatly facilitates the trading with them and be by virtue of the public universities.
He added that there workshops going on in universities to educate students and staff on how to use this system and deal with it , stressing that this system alleviated much of thered tape found in the Department of complaints of citizens, praising the support ofcontinuous minister to them. in
turn, he explained responsible Division of the electronic citizen government, Zahra Jalaluddin, this system eliminated the administrative corruption that existed, and exploitation that can be posed to citizens by Maaqbi
transactions.
it said in a statement to «morning» that this system is important in the development ofelectronic citizen government a good point in terms of saving time and effort for references and the employee in the future, as well as being a factor in the creation of some kind of trust between the citizen and the departments concerned, noting that this system receives all kinds of complaints and inquiries and suggestions, and in turn transmitted to the authorities concerned.
She called Jalaluddin citizen that trusts the program because it is developing day after day, asserting that the requests never neglect, as well as it shortens the time and effort.[/rtl]
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