Integrity reveals poor mobile service quality and high balance deduction index
The [You must be registered and logged in to see this link.] Protection Department of the [You must be registered and logged in to see this link.] Commission revealed the details of its report on the services provided by mobile phone companies, calling for speeding up the legislation that regulates the work of the Ministry of Communications and the Communications and Media Commission.
The Department said in a report that the visits of its team to the Ministry of Communications, the Communications and Media Commission, the Securities Market and the General Tax Authority, to review the obstacles to work and develop the necessary proposals to develop its performance and enable them to provide the best services to citizens.
She pointed to the need to legislate laws to resolve conflicts and problems that occur between the Ministry of Communications and the Communications and Media Authority, and the formation of a coordinating body to regulate the procedures and policies taken until the legislation of the relevant laws.
The report, sent to the General Secretariat of the Council of Ministers, the House of Representatives, the Supreme Judiciary and the Minister of Communications, suggested that the CMC establish a single window consisting of (CMC, Border Ports, the General Company for Taxes and Customs, in addition to the National Intelligence and Security Services and the Iraqi Exhibitions Company). Telecommunications devices for the purpose of issuing security and administrative approvals as soon as possible.
The report recommended to address the Supreme Judicial Council to determine the competent authority to resolve disputes between the CMC and mobile operators operating in [You must be registered and logged in to see this link.] (Asiacell, Zain, Cork) and the extent of its mandatory decisions before the implementation directorates, as well as the preparation of an annual schedule showing the extent of commitment Mobile phone companies implement the terms of the license agreement and the actions taken against them.
The report also noted the poor quality of the mobile service, the high deductibility index, weak internet and customer service, activation of the service and signal provided by the telephone companies, as well as the increase in the marketing capacity of the Internet by the General Telecommunications Company, which led to the rise in the price of the Internet units.
He added that the contract of the license agreement for mobile phone companies provided for deducting (1.5%) of the total revenues of the companies; for the purpose of financing the universal service program is deducted after two years from the signing of the license contract; for the purpose of use in improving service in remote areas, and companies paid the percentage for one year. The deducted amounts are placed in the accounts of mobile phone companies, enabling them to dispose and withdraw them at any time, that is, they have not been deducted for the benefit of CMC once and for all.
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