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The Securities and Commodities Authority launches “Develop Your Service” to monitor the aspirations of customers
January 15, 2023
18:41 pm
One minute read
January 15, 2023
18:41 pm
One minute read
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Securities Authority headquarters in Dubai
Securities Authority headquarters in Dubai
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The Securities and Commodities Authority, as part of its continuous efforts to upgrade the service system and develop its delivery channels, launched the “Develop Your Service” initiative to monitor the aspirations of customers and activate the role of all concerned parties in the processes of designing and developing the services it provides to various categories of customers in a way that ensures reducing time and effort and facilitating the journey of obtaining services and achieving their satisfaction. It exceeds their expectations.
The initiative aims to enhance communication with customers on a regular and continuous basis, by holding sessions to listen to their ideas and visions and find effective solutions to all the challenges they face while receiving services, and involving them in the process of developing them, setting improvement plans and designing an innovative experience based on their needs and aspirations, in the presence of a number of officials The Authority along with the first-class employees involved in the services.
The new methodology for developing services in the Authority evaluates the service in an integrated manner to include the points of view of all parties concerned with the service, including customers and employees. Listing the challenges and solutions proposed by them, and then, in the next stage, sessions are organized for customers within the "Develop Your Service" initiative to discuss the challenges and proposed solutions according to the customer's point of view. (wam)
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The initiative aims to enhance communication with customers on a regular and continuous basis, by holding sessions to listen to their ideas and visions and find effective solutions to all the challenges they face while receiving services, and involving them in the process of developing them, setting improvement plans and designing an innovative experience based on their needs and aspirations, in the presence of a number of officials The Authority along with the first-class employees involved in the services.
The new methodology for developing services in the Authority evaluates the service in an integrated manner to include the points of view of all parties concerned with the service, including customers and employees. Listing the challenges and solutions proposed by them, and then, in the next stage, sessions are organized for customers within the "Develop Your Service" initiative to discuss the challenges and proposed solutions according to the customer's point of view. (wam)
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