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Established in 2006 as a Community of Reality

Welcome to the Neno's Place!

Neno's Place Established in 2006 as a Community of Reality


Neno

I can be reached by phone or text 8am-7pm cst 972-768-9772 or, once joining the board I can be reached by a (PM) Private Message.

Established in 2006 as a Community of Reality

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Established in 2006 as a Community of Reality

Many Topics Including The Oldest Dinar Community. Copyright © 2006-2020


    Increasing complaints and slow processing of transactions.. Demands for the necessity of replacing t

    Rocky
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    • Post n°1

    Increasing complaints and slow processing of transactions.. Demands for the necessity of replacing t Empty Increasing complaints and slow processing of transactions.. Demands for the necessity of replacing t

    Post by Rocky Fri 08 Nov 2024, 3:52 am

    [size=35][size=35]Increasing complaints and slow processing of transactions.. Demands for the necessity of replacing the management of the Trade Bank of Iraq[/size]
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    2024-11-08 | 03:29
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    [You must be registered and logged in to see this link.]News - Local
    facing[You must be registered and logged in to see this link.]The bank[You must be registered and logged in to see this link.]Trade (TBI) Increasing complaints from citizens about[You must be registered and logged in to see this link.]Banking services and mistreatment of some customers, which raised widespread concern among beneficiaries and dealers, amid complaints about the need to replace[You must be registered and logged in to see this link.]The bank that was unable to address those failures.


    These complaints relate to several aspects, including unprofessional treatment of customers, slow completion of transactions, and complications in obtaining services.
     
    Inappropriate treatment of customers
     
    Citizen Ahmed Al-Jubouri confirmed to[You must be registered and logged in to see this link.]News, he "faced ill-treatment by some employees of the bank in the Karrada branch, despite the negligence in completing transactions."


     
    He said, "There is an increase in[You must be registered and logged in to see this link.]Long waiting without effective assistance from the staff, and their lack of positive response when facing any problem or inquiry about the services provided.
     
    Slow processing of transactions
     
    Citizen Ali Al-Moussawi also confirms that “citizens suffer from extreme slowness in completing financial and administrative transactions, which increases their discontent, especially when they need to…[You must be registered and logged in to see this link.]As fast as withdrawing money or paying off loans."
     
    He added, "This slowness is unacceptable to some who believe that the modern technologies that the bank relies on were supposed to reduce waiting times and improve the efficiency of the service," calling on the concerned authorities to "resolve this issue."
     
    Administrative complexities and lengthy procedures
     
    Citizen Fares Al-Janabi pointed out that “the administrative procedures at the bank are complex and long, whether in opening accounts or obtaining loans.”
     
    As citizen Nour Hussein confirms to[You must be registered and logged in to see this link.]News: "Customers suffer from the large number of required documents, in addition to the long wait for approvals, as they complain that the bank imposes stricter conditions and procedures than expected, which hinders many transactions."
     
    Complaints about electronic services
     
    Despite the efforts made to develop the bank’s electronic services, users complain of recurring technical problems that lead to the disruption of services, whether on the bank’s website or on the mobile phone application.
     
    Ahmed Saad said, "These problems are a source of great frustration for citizens who rely on electronic channels to facilitate their transactions without the need to visit branches."
     
    Transparency in transactions
     
    Citizen Munir Al-Tamimi confirmed to[You must be registered and logged in to see this link.]News, "There is a lack of transparency in some services, such as transaction fees and interest rates added to loans, which raises questions about the extent of clarity in providing information by the bank."
     
    He said, "This is unacceptable to many who believe that transparency is a foundation for good banking."
     
    Observers confirmed that "the current management of the bank has not succeeded in improving the customer experience despite the announced efforts, which has made many citizens feel frustrated due to the lack of radical solutions to address these problems."
     
    They demanded a replacement.[You must be registered and logged in to see this link.]The bank will replace it with a new one that focuses on developing the service and improving the efficiency of dealing with customers, to ensure a quick and effective response to the increasing needs of citizens, calling on the Prime Minister and the Minister of Finance to replace this administration that has failed in many areas.
     
    These complaints remain against the bank.[You must be registered and logged in to see this link.]Trade is an important indicator of the urgent need to improve service and enhance the efficiency of dealing with customers, which positively reflects on the bank’s reputation and its ability to meet citizens’ needs in an effective and professional manner.
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