Iraqi Private Banking Association holds a course on "Banking Awareness Strategy and Quality of Service"
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Economy News _ Baghdad
The Association of Iraqi Private Banks, in cooperation with the Center for Banking Studies at the Central Bank, held, on Sunday, a training course entitled "Banking Awareness Strategy and Quality of Service", with the participation of a number of workers in the government and private banking sector, at the Association's headquarters.
The course aims to apply the basic concepts of customer service in the work environment and develop participants' skills about the concepts of customer protection and care and methods of obtaining customer feedback to improve the customer service program continuously, in addition to applying strategies that aim to restore customer loyalty and familiarity in managing the customer complaints system.
The course targets directors, assistants, and workers in the banking awareness and public protection department, managers, secondees, and workers in the marketing department.